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Building Soft Skills: Communication & Professionalism in the Digital World (Recorded): image 1

Building Soft Skills: Communication & Professionalism in the Digital World (Recorded)

Price: $79.00

LEVEL: All levels

Continuing Education Eligibility (Included):

(BACB®) 2 Type II 
(QABA®) 2 General (In-person) 

Did you know that by 2022, 42% of workplace tasks will be performed by some form of Artificial Intelligence or robotic automation according to The World Economic Forum. In this era of technology, our human behaviors are valuable currency.  While industries work to automate and digitize many of the aspects of everyday work, employers are seeking the very thing that computers can’t offer, being human.  

In this webinar, we focused on the behaviors and skills that are most valued, impactful and sought after by employers and clinicians.  Research has shown that year after year there are eight employability competencies that can help us in successfully navigating the workplace.  These employability competencies juxtaposed with the ethical guidelines that drive our behavior analytic practices.  We also explored how skills like professionalism, effective communication, and digital literacy can impact our organizational outcomes, satisfaction and ultimately client quality of life.  

Through examining real-world scenarios that highlight the implications and outcomes of people lacking employability skills, we gained a better understanding of how to recruit, hire, and onboard qualified candidates and also effectively seek employers with aligned value structures.  Finally, we shared a tool that can be used to address and mitigate challenging employability circumstances and result in stronger and more effective workplaces.

SME: Jenna Sage, BCBA
Panelist: Jennifer Rumfola, CCC-SLP, BCBA

Learning Objectives: 

  • Define the target skills of eight professional competencies as it relates to the quality of care and to maximize employability 
  • Analyze the professionalism of situational examples of how staff behaviors impact client, employee, and organizational outcomes
  • Examine data around elements of professional communication that directly impact healthcare agency customer satisfaction
  • Describe the impacts of social media and digital footprints on career navigation, client outcomes, and organizational success
  • Develop a tasklist of professional target skills that can be utilized for recruiting, hiring, onboarding, and professional development of care staff
  • Define professional competencies as they align with the National Association of Colleges and Employers (NACE) and the Ethics Standards for Healthcare Professionals


Each purchase corresponds to 1 user license/access. Only the user assigned to a subscription will be able to participate in the lives, receive the recorded version, and obtain CEUs from the webinars.

Access to the recorded version is valid for 1 month.

MANDATORY DISCLAIMER:  The Behavior Analyst Certification Board®  (“BACB”) does not sponsor, approve or endorse Special Learning, the materials, information or sessions identified herein.

QABA Approved CE Provider

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Building Soft Skills: Communication & Professionalism in the Digital World (Recorded): image 2