Building Soft Skills - Communication & Professionalism in the Digital World
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Workplace expectations can be hard to teach when terms such as professionalism remain vague. Jenna Sage, with panelist Jennifer Rumfola, uses recorded workplace scenarios to examine communication, work ethic, problem solving and digital conduct as behaviors that supervisors and staff can define and discuss.
Catalogue presenter credits: Jennifer Rumfola, Jenna Sage.
An attendance scenario and an overly informal team email make expectations concrete. Sage models an email-coaching conversation that explores intent, clarifies expectations and includes practice and follow-up.
The digital discussion considers hiring decisions, online identity, confidentiality and respectful responses when an applicant has no visible profile. Although the session introduces eight NACE competencies, it develops four; the digital block gives more attention to identity and policies than to worked technology-based problem solving.
What does this recording cover?
- The session defines professionalism through accountability, punctuality, productivity and workload boundaries.
- The email scenario examines coaching, communication conventions and shared expectations.
- The flat-tire scenario examines the order of communication and assistance after a disrupted appointment.
- The digital discussion covers public online content, professional identity, confidentiality and safety or access reasons for having no visible profile.
- The competency task-list discussion connects defined behaviors with training, assessment, maintenance and self-monitoring.
Recording context: This historical recording develops four of the eight competencies introduced. The recording date is not supplied.
Three selected learner comments
The six-item evaluation mean was 4.31/5 across 19 complete responses, from 190 recorded rating responses. This mean includes only complete six-score responses. Source: Special Learning's course evaluation records, snapshot October 11, 2026.
Three selected anonymous responses appear below, with the wording and spelling retained. They describe learners' experiences and requests; they are not a guarantee of results or a claim that these comments represent every learner.
N/A. The resources and conversation including real-life senarios was tremendously helpful of how to talk/walk through the soft skills with an employee
Course evaluation response, 2025
This training was great! Very informative!
Course evaluation response, 2024
Maybe examples of competency 4 - digital technologies for problem solving
Course evaluation response, 2024
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MANDATORY DISCLAIMER: The Behavior Analyst Certification Board (“BACB”) does not sponsor, approve, or endorse Special Learning, the materials, information, or sessions identified herein.
Continuing Education Credits
Meet the Presenters
Jennifer is a dually credentialed professional, licensed and certified as a Speech-Language Pathologist and Behavior Analyst (BCBA). She possesses expertise and advanced skills in teaching language to children on the autism spectrum. She has helped clients across the life span from Early Intervention, Preschool through School in both home and center-based settings. Over the past 10 years, she has successfully integrated strategies and techniques from both disciplines to support individuals with autism and their educational teams.
Dr. Jenna Sage has worked in multiple capacities in the field of education for nearly 25 years. She earned her Ph.D. in Special Education focusing on systems change processes and supporting students with emotional behavioral disorders. Her primary work in the school system was Positive Behavior Interventions and Supports, Functional Behavior Assessment and Behavior Intervention Planning, Manifestation Determination, and Restorative Practices. She held positions from paraprofessional, to classroom teacher, behavior specialist and resolution specialist.
In her current professional role, she is Dean of Career Readiness and Workforce Solutions for a national nonprofit healthcare educational institution. In that position she supports the cross-departmental development of workforce and career engagement content, cultural and mental health initiatives, and authoring thought leadership communications.
As a practicing Behavior Analyst, Her professional focus is helping practitioners apply the science of behavior pragmatically, meaningfully and with sustainability. Her two current publications, Happy Class: The Practical Guide to Classroom Management and Happy Student: The Practical Guide to Functional Behavior Assessment and Behavior Intervention Planning emphasize her ability to make ABA more accessible for educators. Her most recent book, Manifesting Happy: How to Maintain Self-Care Amidst Challenging Behaviors and Challenging Times highlights how educators can use ABA to develop effective
self-care strategies.
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